Service Level Agreement


This agreement represents a Service Level Agreement (“SLA”) between Amplio Learning
Technologies Inc. (“Amplio”) and Entity for the provision of digital special education and/or
dyslexia intervention services in connection with and through the use of Amplio’s Platform
(“Services”). Capitalized terms not defined herein shall have the meanings ascribed to them
in the Terms and Conditions or other written agreement between the parties, as applicable

Amplio Responsibilities

  1. Assign an account representative who will lead the implementation project and
    ensure that Amplio and Entity are coordinated with respect to the use of the
  2. Provide technical support during school hours to assist in troubleshooting
    technical issues with use of the Platform, if and when they arise. Support may be
    provided by email, telephone or via the Platform to any End User.
  3. Assign certified, qualified and trained Professionals as needed to provide the
  4. Provide online training to the Entity Facilitator(s) (as defined below) and/or to the
    Student’s parents or guardians to perform the tasks required to initiate a
    session, troubleshoot and contact support as needed.
  5. Support Entity in creating the Service schedule or create the Service schedule with
    support from Entity, as per Entity’s request.
  6. Provide the data to support funding efforts and/or Medicaid claims according to
    state level requirements. Additional data beyond the minimum requirements may
    be provided at additional cost.

Entity Responsibilities

  1. Assign a main point of contact for the implementation process, who will ensure
    Entity implementation tasks are completed in a timely manner to allow the service
    to start as planned.
  2. Make available the Platform and technical requirements (compatible devices,
    access to the internet and data services, and certain necessary software as per
    Amplio’s minimum requirements such that End-Users can reach, access and use
    the Platform as intended) within its facilities and/or to all End Users. Minimum
    requirements are available at
  3. Provide tier 1 technical support for such requirements and provide contact details
    of Entity IT specialist(s) who will be responsible for the above.
  4. Four weeks prior to service start day, provide for each Student the caseload
    information including, but not limited to, number of students, required IEP time
    and/or sessions frequency, parents/guardians contact information (email and/or
    phone number), and IEP goals.
  5. Ensure all Entity Professionals and authorized personnel undergo training on use
    of the Platform.
  6. Assign site facilitator(s) for the session, who will help with the logistics of the
    session, ensure students’ participation in the session according to the session
    schedule and communicate as needed with Amplio’s representative concerning
    any schedule changes, logistical issues or specific requirements. Provide the
    email address and phone number (and ensure such information is up-to-date) of
    each site facilitator.
  7. Obtain all required End User consents, including without limitation the consent of
    parents or guardians of Students to receive the treatment through the Platform,
    prior to use of the Platform, and to properly and duly store all the signed consent
  8. Provide Amplio personnel access and training to the school’s IEP software, as required.
  9. Provide the academic schedule for each Student and school year calendar.
  10. Provide daily attendance records for Students.

Make-Up Sessions and No-Show Policy

  1. Make-up Sessions – Amplio will make up time lost for any sessions missed due to its
    staff absence or Platform malfunctions. Amplio shall not be obliged to provide make-
    up sessions for sessions missed due to any other reason (such as school activities,
    school IT, school staff absence, holidays or Student absence), unless otherwise
    agreed in writing.
  2. No-Show Policy – If a Student is absent from a session without cancelling at least
    one hour in advance or if the Student joins the session more than 15 minutes after
    the scheduled session time, the session will be fully charged.