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Schools Service Coordinator

USA · Full-time · Entry-level

About Amplio

Amplio connects students, educators and administrators with advanced technologies to help students with special needs maximize their potential and improve outcomes. Amplio’s digital platform equips students with individualized, high-fidelity interventions and enables educators to devote more time to direct instruction. Administrators gain a 360-degree view into student progress, resources, compliance and funding.

Our solutions are developed in consultation with parents and a world-class advisory board, professors, and school administrators with expertise in special populations. Tens of thousands of students have received services and interventions using the Amplio platform since the solution was launched in 2019.

Amplio's customers include state-level agencies and government entities, some of the nation's largest school districts, small and medium-sized districts and national K-12 providers. Amplio grew at a rate of 10x over the last year, and the company is on track to continue its rapid growth. We are a fast-paced, ambitious, and energetic team that evolves quickly and offers numerous opportunities for personal and career growth. Join Amplio today and become part of something unique!


In the Role

We are looking for a highly-motivated, committed, and driven individual to become a part of our School Service Coordinator team. This role will lead & manage operational services & accounts for multiple school districts while serving as a focal point facing our clients, professionals and company staff. 

This is a demanding position for someone who has a thirst for start-ups and fast-paced environments. We are seeking a versatile individual who is intrinsically motivated to get work done and with excellence.


Core Responsibilities:

  • Establish and build customer relationships to promote customer retention and loyalty
  • Ensure customers are satisfied with the company's products and services, provide high touch support and work to resolve any customer dissatisfactions
  • Ensure the timely and successful implementation of the service according to the school district needs and objectives
  • Onboard new users, plan caseload schedule and coordinate with the clinical team to determine student assignments
  • Monitor and assess service performance using our digital platform and dashboards
  • Address any daily operational questions
  • Co-lead kick off meetings with the new district, capturing relevant operational information.
  • Anticipate potential challenges/risks and proactively manage issues on a day to day basis
  • Track key performance indexes and account metrics
  • Demonstrate a deep understanding of AmplioSpeech technology and value proposition in order to recommend and communicate solutions and strategies to key school districts accounts

Requirements

Qualifications & Skills

  • Position will be based in the US Central or Eastern time zone
  • 1-2 years of experience with account management/customer experience management preferred
  • Prior experience working with educational institutions preferred
  • High degree of energy and enthusiasm required!
  • An excellent eye for, and commitment to detail
  • Tech savvy with ability to quickly learn new tools and technologies
  • Thrives in an intense, fast-paced and dynamic environment; ability to work under tight deadlines and effectively manages priorities
  • High ability to self-manage and own their work
  • Problem solver with strong initiative
  • Bachelor's degree or equivalent work experience


Benefits:

  • Medical, Dental, Vision
  • 401k Match up to 4%
  • PTO Accrual
  • 7 paid holidays per year
  • Company provided laptop
  • Fun working environment with a collaborative and competitive team

 

Amplio is unable to offer sponsorship opportunities at this time.

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time. 

Amplio is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, color, religion, sex, national original, age, religion, disability, marital status, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.

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