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Client Adoption Specialist

USA · Full-time · Intermediate

About Amplio

Amplio connects students, educators and administrators with advanced technologies to help students with special needs maximize their potential and improve outcomes. Amplio’s digital platform equips students with individualized, high-fidelity interventions and enables educators to devote more time to direct instruction. Administrators gain a 360-degree view into student progress, resources, compliance and funding.

Our solutions are developed in consultation with parents and a world-class advisory board, professors, and school administrators with expertise in special populations. Tens of thousands of students have received services and interventions using the Amplio platform since the solution was launched in 2019. 

Amplio's customers include state-level agencies and government entities, some of the nation's largest school districts, small and medium-sized districts and national K-12 providers. Amplio grew at a rate of 10x over the last year, and the company is on track to continue its rapid growth. We are a fast-paced, ambitious, and energetic team that evolves quickly and offers numerous opportunities for personal and career growth. Join Amplio today and become part of something unique!


In the Role

The Client Adoption Specialist is responsible for driving user adoption of Amplio’s SaaS platform within a portfolio of K-12 School District Accounts. This position proactively works with Amplio’s K-12 School District end users to increase adoption and utilization of Amplio’s SaaS platform so the end users see the full value of the platform. Performance in the position is based on specific metrics associated with customer product adoption, utilization & net retention.

Core Responsibilities:

  • Ensure our K-12 School Districts end users are successfully adopting and utilizing the platform and realizing value from their investment
  • Monitor Amplio platform usage patterns with an assigned portfolio of K-12 School District accounts and use a variety of strategies to drive software adoption
  • Gain a deep understanding of individual districts Special Education practices and how Amplio can enhance their therapy efforts
  • Use data to understand our customers, monitor success, and develop new adoption and utilization strategies
  • Collaborate with various internal teams such as Implementation, Clinical Services, and Sales & Marketing
  • Consistently report on results, account health, risks & opportunities to District Admins and internally
  • Conduct end user interviews and share feedback with appropriate teams
  • Proactively identify and escalate potential issues/risks with the platform and/or customer experience
  • Leverage data from internal systems such as Salesforce, Grafana, and other tools
  • Stay current on Amplio’s products, competitive landscape & special education trends

Requirements

Requirements:

  • Bachelor's Degree
  • Relevant experience in driving SaaS adoption and utilization within enterprise accounts, project management, customer success, sales and/or product management
  • Proven success building internal and external relationships and ability to understand the needs of both customers and their stakeholders
  • Familiarity with Salesforce or similar CRM software tools
  • Familiarity with end user adoption and utilization best practices
  • Experience with Software-as-a-Service on-boarding/implementation/adoption is a plus.
  • Ability to clearly articulate and present complex situations and concepts with data and interpersonal communication both written and verbal
  • A willingness to go the extra mile to kick start our client’s success
  • Proficiency with Microsoft Office, G-Suite

Benefits:

  • Competitive base salary plus achievable performance incentives
  • Medical, Dental, Vision
  • 401k Match up to 4%
  • PTO Accrual
  • 7 paid holidays per year
  • Company provided laptop
  • Fun working environment with a collaborative and competitive team

 

At this time we are unable to offer employment sponsorship opportunities. 

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time. 

Amplio is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, color, religion, sex, national original, age, religion, disability, marital status, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.

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