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Client Engagement Manager

USA · Full-time · Management

Amplio connects students, educators and administrators with advanced technologies to help students with special needs maximize their potential and improve outcomes. Amplio’s digital platform equips students with individualized, high-fidelity interventions and enables educators to devote more time to direct instruction. Administrators gain a 360-degree view into student progress, resources, compliance and funding.

Our solutions are developed in consultation with parents and a world-class advisory board, professors, and school administrators with expertise in special populations. Tens of thousands of students have received services and interventions using the Amplio platform since the solution was launched in 2019.

Amplio's customers include state-level agencies and government entities, some of the nation's largest school districts, small and medium-sized districts and national K-12 providers. Amplio grew at a rate of 10x over the last year, and the company is on track to continue its rapid growth. We are a fast-paced, ambitious, and energetic team that evolves quickly and offers numerous opportunities for personal and career growth. Join Amplio today and become part of something unique!


In the Role

We are looking for an exceptional Client Engagement Manager to join our growing team. In this role, serve as a trusted advisor to our clients, ensuring they achieve success with our platform-based solutions and maximize their return on investment - leading to strong renewal rates and growth across our portfolio of products.

This individual is responsible for understanding client Special Education objectives, leading frequent discussions with client stakeholders across K-12 Special Ed Departments (Administrators, Heads of Technology, Clinical Therapists, ect.) to confirm platform service value and discover new needs. The Client Engagement Manager will hold the other members of our client engagement team accountable for their activities and partner with our Product and Solutions Consulting teams to ensure clients get the most value. 


Core Responsibilities:

  • Lead an onboarding team that deploys and educates the client on Amplio’s platform.
  • Execute overall management responsibility around client onboarding to include establishing, monitoring, and effectively managing KPIs that drive adoption & utilization of Amplio’s platform solutions across key user groups.
  • Develop and implement standard process and procedures to drive consistency in delivery of the program.
  • Ensure departmental compliance through system auditing and shadowing.
  • Develop and manage relations with key client stakeholders.
  • Proactively strive to enhance the efficiency and effectiveness of all workflow interfaces to exceed established business goals and objectives
  • Coach, develop, and mentor team members to achieve quality performance.
  • Provide technical Amplio platform expertise.
  • Educate K-12 School Admins, Heads of Technology, SpEd Directors, Interventionists, and Clinical Staff on the value gained through adopting and utilizing the platform.
  • Serve as the primary point of escalation when customer issues arise, troubleshoot, and ensure quick resolution
  • Become the trusted customer advisor and be the customer advocate within Amplio by providing quantitative/qualitative analysis to the Product Team to drive decision-making on product roadmap and platform offerings
  • Capture Impact Stories to document Customer Use Cases and associated business impact and ROI
  • Partner with business partners to support Onboarding activities and ongoing Customer Education

Requirements

Requirements:

  • BS or equivalent education
  • 5+ years of experience in a customer facing engagement, customer success management, or technical account management. 
  • Prior experience managing a small team
  • Ability to assess risk, identify growth opportunities, and prioritize workflows to manage a proactive customer journey for all customers in your portfolio
  • Prior experience with a SaaS company preferred
  • Ability to influence multiple stakeholders with differing priorities
  • Strong sense of customer empathy and customer-centrism
  • Excellent interpersonal and communication skills with strong problem solving and analytical thinking
  • Entrepreneurial drive and comfort working in ambiguous, quickly-changing environments
  • Periodic ad-hoc travel required (up to 10%)


Benefits:

  • Medical, Dental, Vision
  • 401k Match up to 4%
  • PTO Accrual
  • 7 paid holidays per year
  • Company provided laptop, Monitor, and other needed accessories. 
  • Fun working environment with a collaborative and competitive team

 

At this time we are unable to offer H1B sponsorship opportunities.

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time. 

Amplio is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, color, religion, sex, national original, age, religion, disability, marital status, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.



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